SMS Consent

How consent is collected

When you submit a service request through HomeOps, you may provide a phone number as part of the intake form. If you choose to receive text updates, you must explicitly opt in by checking an SMS consent box on the form. The consent language clearly mentions “text messages (SMS)” and describes the types of messages you will receive.

Consent is not required as a condition of purchase. If you do not opt in, we may still communicate by email or phone call regarding your request.

What messages you may receive

If you opt in, you may receive the following types of text messages from HomeOps:

• Request confirmation — acknowledging receipt of your service request
• Coordinator follow-up — updates or questions from your assigned coordinator
• Dispatch and scheduling updates — notifications about provider arrival, timing, or changes

Message frequency varies based on your request.

No marketing

HomeOps does not send promotional or marketing text messages. All messages are strictly transactional and related to active service requests.

Opt out

Reply STOP to opt out of text messages at any time. Reply HELP for help. After opting out, you will no longer receive text messages from HomeOps. You may still receive email or phone communication related to active requests.

Message and data rates may apply depending on your mobile plan.

Contact

If you have questions about our SMS practices, you can reach us at: